新澳门六合彩官网开奖

By Rachel Lawler

 

HMRC is offering some parents after continuing problems with the government's Childcare Service website.

 

The website has experienced several since its launch earlier this year. The problems have left a number of parents unable to access both tax-free childcare and the 30-hours offer, which are both managed through the website. Some parents are said to have been locked out of tax-free childcare accounts, while some have wrongly been told that they are not eligible for the 30-hours.

 

新澳门六合彩官网开奖 have also experienced problems with the site, including a technical glitch that saw childminder data, including home addresses, .

 

Parents may be eligible for a one-off top-up from the government if they have been:

The government says that it will also consider refunding 鈥渞easonable costs鈥� caused directly by problems using the service, mistakes or delays.

 

The update comes shortly after MP and chair of the Treasury Select Committee, Nicky Morgan about the problem.

 

Neil Leitch, chief executive at the Alliance, welcomed the government's offer of compensation for those who have lost childcare support as a result of problems using the Childcare Service website. He said: "It was the government's responsibility to ensure the site was fit for purpose prior to being launched, and it's incredibly worrying that these issues weren't picked up during testing."

 

"Ulimately, this situation demonstrates what happens when you do not invest adequately in an ambitious project and it is hard not to draw parallels with the 30-hour offer," Neil added. 

 

To make a claim, parents are being asked to send Childcare Service at HMRC a brief description of the problems experienced along with copies of any receipts for payments to childcare providers, their full name and address, National Insurance number and bank account details.

 

Those who are eligible for compensation will receive payments directly into their bank account.

 

The deadline for getting a 30-hours code for use in September is 31 August. Those who are still experiencing problems accessing their code are advised to contact HMRC on 0300 123 4097.

 

Read our parents鈥� guide to 30-hours online

 

Read our providers鈥� guide to 30-hours online