аÄÃÅÁùºÏ²Ê¹ÙÍø¿ª½±

We hope you are enjoying using EYA Central, the Alliance one-stop shop for all your early years training and CPD needs.

To help ensure you are able to get the most out of this fantastic platform, we've provided answers to some of the most common questions about using EYA Central below – and don't forget, we have a series of handy how-to videos available to view on our YouTube Channel .

Registering and logging in

Why am I seeing an error message when I try to log into EYA Central? 

If you see an error message when you log into EYA Central, this is likely because you have been pre-registered for an account already and so the email address you are using to log in is already on the system.

Fill in  and you will be contacted with further advice.

I am trying to register for a new account but it won't accept my chosen password. What is the problem?

It is likely that your password is not meeting the criteria needed to be accepted by the system. Trying entering a password that:

• is 10 digits long
• includes one capital letter
• includes one number
• includes one special character

I have forgotten my password. What do I do?

On the EYA Central, select 'Forgot your password?' and enter your email address and click 'Request password. You will then receive an email with a link to reset your password.

Click on the link and then enter your email address again and a new password. Make sure that your password is:

• is 10 digits long
• includes one capital letter
• includes one number
• includes one special character

I've added my staff to my account as 'learners'. How do they log in?

Once you have added staff members to your account, they will each be sent an individual automated email with details on how they can log in. If they cannot find this email, they should contact connect@eyalliance.org.uk, confirming their email address.

They will then receive an email inviting them to reset their password, at which point they will be able to choose a unique password to use for future logging in.

I am an account administrator. Do I need to create a separate 'learner' account?

No, you can book onto courses via your account administrator account. You just need to select  at the top right of the page to switch between the account administrator view and the 'learner view'. 

Booking courses

I have a staff member who wants to book onto a course? What do they need to do? Can I book their place under my name?

Members: As an Alliance member, you have the ability to add staff members as 'learners' on EYA Central. It is important that you do not book staff members onto courses under your own name – instead, you should add them as 'learners' on the system (we have a step-by-step video guide on how to do so on our YouTube channel ).

This is because once their individual 'learner' accounts are activated, they will be able to access course handouts, correctly-named certificates and other useful materials in the 'My purchases and resources' section of EYA Central.  

Non-members: As a non-member, you will need to ensure that each member of your staff team has their own EYA Central account. We strongly advise you not to book staff members onto courses under your own name, as all event registration and completion certificates will be issued under the booking name.    

Want to be able to add your staff members to EYA Central and track their CPD?  Sign up as a Alliance member today: fill out and we'll give you a call to help you understand which membership is right for you. You can also find out more about Alliance membership here.

What do I do if I have made a course booking under the wrong name?

Please contact connect@eyalliance.org.uk so that we can amend the learner booked onto the course to the correct staff member. Please note that you will need to have created a learner account for the relevant staff member for us to be able to do so. 

We have a step-by-step video guide on how to add staff as learners on our YouTube channel . Please note that this functionality is only available to Alliance members.

Can you book staff members onto a course for me if I'm having difficulty logging into EYA Central?

If you have having difficulty logging onto EYA Central, we can support you to resolve this so that can add staff to your account yourself. They will then be able to book themselves onto courses, or alternatively, you can choose to book them on yourself. We have a step-by-step video guide on how to add staff as learners, and book them onto courses, on our YouTube channel .

If you are unable to log into EYA Central, this may be because you have been pre-registered for an account already and so the email address you are using to log in is already on the system.

Try logging in using this email address and the default temporary password Password1!. You should then be able to complete your registration and set a new unique password. If this doesn't work, please contact connect@eyalliance.org.uk.

If you have forgotten your password, you can select the 'Forgot your password' option on the EYA Central login page and reset it.

Adding and deleting staff members (Alliance members only)

I want to add staff members to my account. How do I do this?

We have a step-by-step video guide on how to add staff as learners on our YouTube channel . Please note that this functionality is only available to Alliance members. Please note that there is a limit of 30 learners per account administrator. If you would like to add more, you can purchase additional learner accounts .

I want to add more than 30 learners to my EYA Central account? Can I do so?

There is a limit of 30 learners per account administrator. If you would like to add more, you can purchase additional learner accounts .

Attending courses

I’ve booked on a course but I haven't received a booking link yet? What should I do?

You can access your course booking links by going to 'My purchase and bookings' and searching for the relevant course.

I haven’t received the handouts for my course I am attending today. What do I do?

You can access any course handouts by going to 'My purchase and bookings' and searching for the relevant course.

I have completed my course. How do I get my certificate?

To access your certificate, you will need to have accessed all the resources on the 'resources' tab of the relevant courses by clicking on each one. Once you have done so, a button allowing you to download your certificate will appear.

Where can I download the certificates for courses my staff have completed?

To access staff certificates, you will need to be in Account Administrator mode - you can change to this mode by selecting   at the top right of the page. Once you are in in Account Administrator mode, go to the ‘Staff Member’ tab, click on the three dots next to the relevant staff name and select ‘View staff bookings and purchases’. 

Courses that have been ‘passed’ will have a ‘rosette’ displayed on the right-hand side: click on this image to automatically download the relevant certificate to your downloads folder.

Publications

I can't find the Alliance Shop. Where do I go to purchase publications now?

The Alliance Shop has now been replaced by EYA Central, which contains all Early Years Alliance publication, alongside our training courses and other resources.

To browse through our publications, go to the 'Training and resources' page on EYA Central, and then choose 'Publications and mini-guides' on the left-hand side filter.

You can then either browse through our publications or use the search bar to search for a particular topic or title.

How do I find my current/previous publications purchased?

If you purchased a digital publication from us before the launch of EYA Central (via what would have been your 'My EYA Portal' account, it should be available to download from the 'My purchases and resources' tab.

If you think that something is missing, please contact connect@eyalliance.org.uk – we can check our records for proof of the purchase and we can add that onto their account.

EYA Learn and EduCare

What has happened to EduCare? Am I still able to access the modules?

EduCare modules have now been replaced by EYA Learn, the Alliance’s new suite of online training courses, available for free to Alliance members. 

Our EYA Learn modules have a refreshed look, and new, interactive features, and are split into four topic areas:

• EYFS, аÄÃÅÁùºÏ²Ê¹ÙÍø¿ª½± and professional practice
• Business, leadership and sustainability
• Learning and development
• Health and wellbeing

If you are an Alliance member, you can find access all EYA Learn modules for free in the 'My purchases and bookings' section of EYA Central. If you are not an Alliance member, you will be able to purchase EYA Learn course in the ‘Training and resources’ section of EYA Central.